Dock deliveries must be scheduled 36 hours in advance via email to docklabor@themart.com.

• Large trucks that arrive early must park offsite and return at the designated time.
• Large trucks that arrive without an appointment will be turned away, and appointment will need to be scheduled.
• Small trucks/vans that arrive without an appointment will be accommodated on a first come, first served basis during business hours.
• A strict one-hour dock parking limit will be enforced to ensure we can accommodate as many deliveries as possible.

THE MART strongly recommends hiring MART labor for efficient unloading and delivery to your showroom.

• Dedicated labor crews will be located at the dock for floors 3, 10, and 11 to unload, tag, and deliver product to showrooms.

Regular Hours (through June 6):

• Mon–Fri: 4:00 a.m. – 8:00 p.m.
• Sat: 4:00 a.m. – 2:30 p.m.

Extended NeoCon Hours (June 7–13):

• Daily: 6:00 a.m. – 12:00 a.m.

Labor Availability:

• Mon–Fri: 8:00 a.m. – 4:30 p.m.
• Additional hours as needed based on workload (overtime fees apply).

• Tenant Contact Updates: contact PropertyManager@themart.com to update your contact form (Directory contacts, Service Portal contacts, Security contacts, etc.)
• Housekeeping Services: contact housekeeping@themart.com for cleaning services before, during and after the show and or events within your space.
• Furniture Rentals: contact Service@themart.com for any additional event furniture your showroom may need. Click Furniture Rental below for product list and fees.
• Catering: find preferred caterer contact information, catering guidelines, and vendor insurance requirements by clicking Catering below.
• Internet Providers: click Data Service Installation below to review available providers and or connect with our Riser Manager, IMG, who works with all providers for install. Please initiate services by mid-April to ensure connectivity before NeoCon.

• Shared storage will not be available for NeoCon 2027.
• If you require storage, following are nearby storage facilities:
  1. The Lockup — 350 W. Kinzie St. — (312) 464-1900
  2. East Bank Storage — 429 W. Ohio St. — (312) 644-2000
  3. Pickens Kane — 410 N. Milwaukee Ave — (312) 942-0330
  4. Life Storage — 333 W. Ohio St. — (872) 210-4250
• Removal Passes are required for any product being taken out of the building.
  1. Passes are self service and can be obtained from your Service Portal account.
  2. Removals are required to be taken out via freight elevator and dock exit.
  3. An existing authorized employee should contact PropertyManager@themart.com to update Removal Pass approval permissions.

• Construction plans must be approved by THE MART Construction Department.
• Please send renovation plans to: Nora Bullard, Project Director, Construction Services — nbullard@themart.com.
• Click additional information to visit our Construction Services page that outlines insurance requirements, approved contractors, and more.

• Thursday, June 10 | 3:00 p.m. — Construction barricades must be removed, and corridors must be cleared of all product and packaging.
• Friday, June 11 | 3:00 p.m. — NeoCon signage placement, carpet cleaning, and paint touch-ups will be completed before Saturday sales meetings.
  • Any remaining product and or packaging will be removed and labor fees charged accordingly.
• Friday, June 11 | EOD — All showrooms should be show ready.