Tenant Handbook

Dock Operations

Materials Management

The Merchandise Mart Loading Dock is open between the hours of 4:00am and 8:00pm Monday through Friday and 4:00am – 2:30pm on Saturdays. If needed, dock assistance is available between the hours of 8:00am and 4:30pm Monday through Friday.  The dock is closed on Sundays and holidays.  During shows and special events, dock hours may be extended. The building is served by five manual freight elevators. Should you require dock access during off-hours, require a dedicated freight car or assistance moving materials at any time, arrangements can be made on a chargeable

Merchandise Mart Dock & Operations Office

Phone: (312) 527-7559
Fax: (312) 527-7060

Key Contacts

Chris Basiorka, Operations Manager,   (312) 527-3555
Oscar Calderon, Receiving Clerk,           (312)   527-7559

Dock Access Hours

4:00am – 8:00pm – Monday-Friday
6:00am – 2:30pm – Saturday

Please call the Dock Office prior to scheduling deliveries to confirm hours of operation.

Labor Assistance Hours

8:00am – 4:30pm Monday – Friday

Please call Dock Office to schedule labor in advance.
Overtime service available with advance scheduling.

Freight Elevator Hours

6:00am – 1:30am Monday – Friday
7:00am – 3:00pm Saturday


From I-94/I90, exit on Ohio Street. At   the first light, turn right onto Orleans. Turn right onto Hubbard Street,   then left onto Kingsbury Street. Turn left onto Kinzie Street. At the stop   sign, turn right to the dock. Additional directions may be found on our dock hotline at (312) 527-7562.

Dock appointments

Moving furniture, packaging, papering windows, etc... The more notice that can be provided for dock bookings the better, due to high usage.

Flatbed Use

You may check up to (4) flatbeds from the dock, with proper I.D. Flatbeds, must be returned that same day.

Removal Pass

You must have a stamped removal pass in order to remove merchandise from the building; removal passes can be obtained in the Security Operations Center.

Trade Shows

Please note during trade shows the dock will be very busy at times. The dock will be working with the trade show exhibitors, please be patient. Please refer to our websites' (www.mmart.com) event calendar for annual trade show dates when planning deliveries and   pickups. Move in/ move outs occur a few days before and after a show.   Pick-ups or deliveries which require the use of a cart are restricted from show floors during show hours. The loading dock has ten berths that can accommodate semi trucks and allow for a two hour unloading time. We also have over thirty berths for box/straight or POV's (personally owned vehicles) and allow for a 30 minute unloading time. Unloading on the North or South Drive is strictly prohibited.