Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Service Providers

Moving Companies

3MD / 708-681-2000

BP Movers / 312-787-MOVE (6683)

Pickens Kane / 312-942-0330

 

Riser Manager

IMG Technologies
When to call IMG
(888) 464-5520
imgsupport@img-connect.com 

 

Internet Providers

AT&T
Mark Tolmey
(847) 212-6076
mt200d@att.com

Cogent
Victor Kosta
(312) 960-6939 office
(404) 422-8989 cell
vkosta@cogentco.com
cogentco.com/en/contact/sales-inquiry

Comcast
Jason Hutchison
Senior Business Account Executive
(708) 400-2246 cell
jason_hutchison@comcast.com

Level 3
http://www.level3.com/en/contact-level-3/
(877) 453-8353 (4LEVEL3) 

Zayo
http://www.zayo.com/
(866) 364-6033