Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

General Office Security

Security Checklist 

The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures:

  • Restrict office keys to those who actually need them.
  • Keep complete, up-to-date records of the distribution of all office keys.
  • Establish uniform procedures for collecting keys prior to the termination of employees.
  • Establish a rule that keys must never be left unguarded on desks or cabinets.
  • Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets.
  • Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
  • Ensure that a responsible person is in charge of issuing all keys.
  • Store keys systematically in a secured wall cabinet of either your own design or one that conforms to a commercial key control system.
  • Insist on identification from repairmen who come to work in your office.
  • Clear all desks of important papers.
  • Place personal items such as handbags and cell phones out of the line of sight.
  • When working alone in the office at night, lock the front door to prevent anyone else from entering.
  • Keep the police, fire department, and building security telephone numbers posted.
  • Double check to see that all doors are securely locked before you leave.

 

Suspicious Persons

If you see suspicious or offensive persons in the building, please call the Security Office immediately. Ask for NORA, the Security Office recognizes that you "Need Officer Right Away." If possible, make note of appearance, clothing, etc. in order to assist building security in locating them. 

Please be aware of strangers in your Tenant areas and halls. Quite often a question such as "May I help you locate someone?" will be enough to deter a potential thief. Suspicious encounters of this type should be reported to the Security Office immediately.