Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Parking

Vehicle Parking

There are 6,000 parking spaces within walking distance of THE MART. Monthly parking applications are processed by our parking manager, Interpark, located at the MARTParc Wells garage office on the corner of Kinzie & Wells. 

Lot 1 (MART Underground Garage) | Tenant Rate $400/mo

MARTParc Wells | Tenant Rate $280/mo (daily rates offered)

MARTParc Orleans | Tenant Rate $260/mo (daily rates offered)

Canal Kinzie (Uncovered Lot) | Tenant Rate $260/mo (daily rates offered)

Parking Promotions

Secured Bicycle Parking

We also offer a secured bicycle storage area located in the underground parking area of THE MART. Please complete an application and send to our Concierge at concierge@themart.com for processing. The amenity is offered complimentary for tenants of THE MART.

Bicycle Racks

There are several bicycle racks located around the complex for tenant employees and visitors. Use is on a first-come, first-served basis. We ask that tenants appreciate the importance of using bicycle racks, rather than securing bikes to other objects. Bikes secured in unauthorized locations will be removed at the owner's expense.