Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Power Failure

In the event of power failure, THE MART's emergency generators will provide power for certain basic building functions. Those functions include: 

  • Activating emergency lights on each floor throughout the building, including all Exit signs.
  • Activating all stairwell lighting.
  • Activating the building's emergency Fire, Life and Safety Systems as well as the building's communication systems.
  • Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by Security to assist handicapped persons or to take service crews and equipment into the building, as needed.) 

It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices. 

In order to keep lines open for emergencies, please DO NOT CALL the Security Office unless you have an emergency or need to notify us of the location of a disabled employee.