Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Service Desk / Service Portal

Our Service Portal allows tenants to submit requests electronically as well as manage users, track requests after submittal, receive building notifications/newsletters and receive work order invoices. To be added to the Service Portal please send an email with your contact information and requested permissions to propertymanager@themart.com.

If your company is already set up in the Service Portal, your system administrator can add or update users and their permissions. Contact propertymanager@themart.com with questions or issues.

Permissions in Angus include:

  • Administrator Access
  • Submit Requests
  • Subscribe to Announcements
  • Subscribe to Emergency Notices
  • Access Billing Reports
  • View Requests

If you have an emergency request or perfer to submit your work order directly to the Service Desk, please call (312) 527-6000 or email service@themart.com.