Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Fire Life and Safety

Fire Prevention 

Do not accumulate quantities of discarded files or other paper trash in your office or storage area. Pay special attention to housekeeping in those departments that produce quantities of debris, such as duplication machines, mailing and receiving rooms. 

Do not store large quantities of flammable solvents, duplicating fluids, or other combustible fluids. 

Keep electrical appliances in good repair. Report unsafe conditions to the Service Desk at (312) 527-6000.

When furnishing an office, consider the fire potential of materials used in large amounts, like overstuffed chairs, settees, couches or anything that could become a combustible item. Such furnishings should be flame-proofed. 

Where potential for fire is especially high, such as supply rooms, tenants may wish to consider installing additional fire extinguishers. 

THE MART is a "No Smoking" building.

 

Fire Emergency 

IF YOU DISCOVER A FIRE, you should remain calm and: 

  • Call 911 from a safe location.
  • After 911, call Security at (321) 527-7700.
  • Evacuate or relocate and assist all others in the immediate area.
  • Close doors behind you to isolate fire.
  • Proceed to stairwells and listen for instructions. NEVER use the elevators.
  • Be cautious when opening doors so as not to spread the fire.
  • Touch any door to see if it is hot before opening.
  • If smoke is present, stay low and crawl with your body against the floor. The clearest air is near the floor. If forced to make a dash through smoke or flame, hold your breath and cover your nose and mouth with an article of clothing.