Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Overview

THE MART Security 

 

Security Office Phone:

(312) 527-7700

Security Fax Line:

(312) 527-6012

Security Email

security@themart.com

Key Contacts

Chuck Lombari, Director of Security

Phil Rizzo, Assistant Directory of Security

Hours of Operations

24 hours

Location:

Suite 133A, 1st floor (northeast corrider, west of Starbucks).

Call to:

Pick-up keys, request duplicate keys, secure removal passes, update contact information / employee access form or any security assistance

 

The Security Department of Merchandise Mart Properties, Inc. (THE MART) is located on the first floor, Suite 133A, and provides 24 hour a day, seven day a week coverage of the interior and exterior of THE MART. After business hours there is a secondary Security Command Post located in the South Lobby and is manned to serve the same purpose.

Our Security works closely with the Chicago Police and Fire Departments, providing rapid and reliable response for the building. All security personnel carry two-way communication devices to facilitate communication and response. 

Should it ever be necessary to call 911, it is vital that the second call be to the Security Office so the building can take necessary actions to ensure the safety of the tenants and assist Emergency Service personnel. Examples of our actions may include bringing an elevator to the first floor to facilitate transport, or dispatching an officer to assist with the situation. In short, the more we know about any emergency in a timely manner, the better we can assist.