Tenant Handbook


THE MART Security 


Security Office Phone:

(312) 527-7700

Security Fax Line:

(312) 527-6012

Security Email


Key Contacts

Jeff Caldwell, Director of Security

Chuck Lombardi, Assistant Directory of Security

Hours of Operations

24 hours


Suite 133A, 1st floor (northeast corrider, west of Starbucks).

Call to:

Pick-up keys, request duplicate keys, secure removal passes, update contact information / employee access form or any security assistance


The Security Department of Merchandise Mart Properties, Inc. (THE MART) is located on the first floor, Suite 133A, and provides 24 hour a day, seven day a week coverage of the interior and exterior of THE MART. After business hours there is a secondary Security Command Post located in the South Lobby and is manned to serve the same purpose.

Our Security works closely with the Chicago Police and Fire Departments, providing rapid and reliable response for the building. All security personnel carry two-way communication devices to facilitate communication and response. 

Should it ever be necessary to call 911, it is vital that the second call be to the Security Office so the building can take necessary actions to ensure the safety of the tenants and assist Emergency Service personnel. Examples of our actions may include bringing an elevator to the first floor to facilitate transport, or dispatching an officer to assist with the situation. In short, the more we know about any emergency in a timely manner, the better we can assist.