Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Removal Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Contact Information

THE MART General Info (312) 527-4141
Security (312) 527-7700
Service Desk (312) 527-6000

Management

Senior Vice President                          Operations and Construction
Maulik Shah
(312) 527-3081
mshah@themart.com

 Director of Security
Chuck Lombardi
(312) 527-1010
CLombardi@GMSCSecurity.com

Senior Property Manager
Kristin Pabst
(312) 527-7911
kpabst@themart.com

Director of Operations
Dave Foley
(312) 527-7910
dfoley@themart.com
Tenant Relations Manager
Patti Jaglinski
(312) 527-7884
pjaglinski@themart.com