Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Cleaning

In-suite Cleaning
Please refer to your Lease to determine if in-suite cleaning is provided. If it is not provided and or  you require additional services, please contact the Service Desk at (312) 527-6000 or service@themart.com.

Common Area Cleaning
Please report any common area spills or areas that need attention to the Service Desk at (312) 527-6000 or service@themart.com.

Window/Storefront Cleaning
Exterior window cleaning and storefront glass will be cleaned three times per year (typically, March, June & September), unless otherwise specified in your Lease. If you would like to request additional cleaning, please contact the Service Desk at (312) 527-6000 or service@themart.com for rates and scheduling.