Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Removal Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Building Access

It is our pleasure to offer our tenants and their guests' around-the-clock operation, with access to the building and security at all times.

However, after business hours, Sundays, and on Building Holidays, the number of entrances to the building is restricted to the South Lobby entrance and Security sign-in procedures are in effect. Open hours are:

  • South Lobby Entrance (center revolving door) - 24/7
  • All Other Entrances - Monday-Saturday 6a to 6p
  • CTA - Monday-Friday 6a to 10p / Saturday 6a to 6p / Sunday & Building Holidays 6a to 2p
  • Pedway - Monday-Friday 6a to 10p / Saturday 6a to 6p