Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Removal Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Charge Out Rates

Effective April 2025 the hourly rates for our respective trade departments will be as follows:

 

Department

 

Regular Time 

Tenant Charge

Overtime (1.5x) 

Tenant Charge

Materials Management

$47.00

$70.50

Housekeeping

$46.25

$69.40

Security

$42.20

$58.71

Elevator Operations

$42.20

$58.71

Engineers

$120.00

$145.00

Electricians

$135.00

$190.00

Plumbers

$148.00

$206.00

Painters

Quote provided

Quote provided

Carpenters / Locksmith

$134.00

$172.00

Window Washer

$87.40

N/A
Off Hours Ventilation $100.00 N/A
Off Hours Air $100.00 N/A