Tenant Handbook

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  1. Introduction
    1. Welcome to THE MART
    2. About Merchandise Mart Properties, Inc
    3. About THE MART
  2. General
    1. Contact Information
    2. Holidays
    3. Rent Payments & Account Questions
    4. Forms & Memos
    5. Parking
    6. Mail Services
  3. Security
    1. Overview
    2. Building Access
    3. Building Passes
    4. Security Authorization Form
    5. General Office Security
    6. Key and Lock Policy
    7. Lost and Found
    8. Pedestrian Bridge Operation
    9. Solicitation
  4. Emergency Procedures
    1. Elevator Malfunctions
    2. Emergency Contacts
    3. Evacuation
    4. Fire Life and Safety
    5. Flooding
    6. Homeland Security
    7. Medical Emergency
    8. Power Failure
    9. Severe Weather
    10. Toxic Hazards
    11. Civil Disturbance
    12. Bomb Threat
  5. Operations
    1. Charge Out Rates
    2. Cleaning
    3. Dock Operations
    4. Furniture Rental
    5. Service Providers
    6. Service Desk / Service Portal
  6. Policies & Insurance
    1. Business Licences
    2. Deliveries Via Passenger Elevators
    3. Insurance
    4. No Solicitation
    5. Noise Complaints
    6. Rules and Regulations
    7. Smoking
    8. Media - Photography - Videography

Medical Emergency

In the event that an accident or illness befalls one of your employees or visitors, please:

  • Call Emergency Services at 911.
  • Provide the Emergency Dispatcher with the following information:
    1. Your name
    2. Building's name and address - Merchandise Mart, 222 Merchandise Mart Plaza.
    3. Your specific floor number and exact location of the emergency
    4. Any pertinent details of the accident or illness
  • Do not move the injured/ill person. Attempt to make them as comfortable as possible.
  • If feasible, send someone to meet the emergency unit upon its arrival at your suite's main entrance.
  • Call Security at (312) 527-7700, advise that you have called 911 and briefly describe the nature of the emergency.
  • Determine, if possible:
    1. Name, address and age of injured/ill person
    2. The nature of the problem, as best you can surmise
    3. All known allergies and current medications taken by the individual
    4. A local doctor