Tenant Handbook

Medical Emergency

In the event that an accident or illness befalls one of your employees or visitors, please:

  • Call Emergency Services at 911.
  • Provide the Emergency Dispatcher with the following information:
    1. Your name
    2. Building's name and address - Merchandise Mart, 222 Merchandise Mart Plaza.
    3. Your specific floor number and exact location of the emergency
    4. Any pertinent details of the accident or illness
  • Do not move the injured/ill person. Attempt to make them as comfortable as possible.
  • If feasible, send someone to meet the emergency unit upon its arrival at your suite's main entrance.
  • Call Security at (312) 527-7700, advise that you have called 911 and briefly describe the nature of the emergency.
  • Determine, if possible:
    1. Name, address and age of injured/ill person
    2. The nature of the problem, as best you can surmise
    3. All known allergies and current medications taken by the individual
    4. A local doctor